Melissa McIntyre

 

 

 

Contact Information:

Phone number: (385)549-0559

MelissamcIntyre2871@yahoo.com

 

Skills:

Proficient in computer software, including; Microsoft Word, Excel, Access, PowerPoint, Adobe Photoshop, and Medinotes (computer program, specialized for data entry and storage of patient’s medical and personal information). Experience in clerical work and strong experience in the financial field, including; Sales, Medical Billing, Medical data entry, Customer service, 10 key, claims processing, and Cashier Duties.

Managerial skills: supervision and management of other employees, and some experience in payroll.

 

Education:

 

Columbia College: West Valley, Ut. 2001:

Coursework for degree in Criminal Justice

 

Salt Lake Community College 2013-currrent

 

Job Experience:

 

Coventry Healthcare: 06-12 to 07-13

Customer Support Team Lead: As part of the customer support team I assisted customers and providers with insurance benefits, while also checking status of claims, processing claims, and answering e-mails. As one of the supervisors my team was able to get assistance from me by calling the supervisor line, this included transferring escalated calls, or assisting the with any other questions they may have.

 

Clearlink; 07-10 to 02-12

Sales Associates: Team captain in a sales department some of the duties were to inform and direct customers towards the best option or plan for either TV Entertainment, phone service and internet needs, activating accounts for the service requested, developing daily reports for accounts activated and performance and goal reaching. Other responsibilities were to meet with team members as I considered necessary for updates on information for coaching and product training with the objective improving their sales skills. In occasions and when necessary; assist other team members during sales calls when necessary.

 

Gold’s Gym; 08-09 to 07-10, Taylorsville, UT

Assistant Fitness Manager: As part of the sales department, my duties were to sell and assist with personal training to members of the club, as well as to make fitness evaluations, Draw contracts, take club payments, schedule payments and personal training sessions, assist manager at meetings during reviewing of financial goals and measure and track progress on the club’s sale’s goals.

 

Excel Services; 10/07-07/09, Dublin, Ca

Directory Assistant Agent Trainer: As part of the quality assurance department; I Documented technical issues and submitted reports to supervisors in the event of network, software or hardware difficulties. Tested potential employees and instructed customer service agents on company policies and procedures. Performed QA tests as well as modifying and updating training materials for new employees and assisted with a variety of management tasks. Provided Supervisor’s assistance (when needed) to assure customer’s satisfaction. Data entry, statistics, and goal accomplishments of customer service agents on a monthly basis.

 

Cottonwood podiatry; 09/06-10/07, Murray, UT

Medical Assistant:  Responsible for greeting and checking in-patients, did general health pre-assessments, Provided other administrative services such as; scheduling patient appointments, filing documents and answering a multi-line telephone system. I was responsible for patient’s demographics, and data entry. In charge of patient’s health insurance information and billing as well as other responsibilities such as sterilizing/disinfecting instruments and Preparing patients for minor surgeries. I operated auto-clave machine and x-ray equipment.

 

Pioneer hospital; 10/06-7/08, West Valley, Ut

Medical Assistant; Responsible for greeting and checking in-patients, preparing rooms for patients, did general health pre-assessments, Provided other administrative services such as; scheduling patient appointments, authorize drug refills, call medical facilities and hospitals to schedule surgery’s, answer a multi-line telephone system, verify insurance, data entry. I was in charge of patient’s health insurance information and billing as well as other responsibilities.

 

Iggys: 08/06-10/07 Sandy, Utah

Restaurant Server; Food service at sports bar and grill, duties include familiarizing guests with the menu and daily specials, accurately recording food and drink orders, running mutli-course meals and tallying bills. Menu knowledge: memorizing details of  the daily specials, seasonal menu items and options as well as rotating craft options. Up selling by directing customers to meal add ons and specialty drinks of perceived value to increased sales.